F.A.Q.s

Measurements and Fit Information

How do I create my custom size/ measurements?

Regardless of the measurements method, our Fit Guarantee Policy will always apply to  your first Collaro shirt.
Option 1: Schedule a physical appointment with us here
Option 2: Order online
Browse fabrics, customise your shirt, add to cart and proceed to checkout. At the checkout page, there will be 3 online measurements method:
Online method 1: We’ll pick up your sample shirt
  • After you checkout and make payment, you’ll receive an email to complete a fit questionnaire within 24 hours
  • Wear your favourite/ “best” fitting shirt (don’t worry, the shirt doesn’t need to fit you perfectly), complete the fit questionnaire and tell us what you like/ dislike about the shirt
  • After you complete the fit questionnaire, we will arrange for a complimentary courier to pick up the shirt
  • With the shirt and your inputs to the questionnaire, our algorithm will create new measurements for you
  • In 2 weeks, we’ll deliver your new shirt together with your sample shirt.
Online method 2: Self-measure your shirt
Take out your favourite shirt and a measuring tape. Follow our online guide and enter your measurements. That’s all!
Online method 3 – Saved measurements
For existing customers, we can easily replicate or modify your measurements because we have retained an individual pattern for you. If you wish to make any adjustments, leave us a note at the checkout page. 

Can Collaro advise on the fit of the shirt?

Of course! Either make an appointment with us or complete this online form: https://form.jotform.me/82044620609452

What is the Fit Guarantee Policy?

If you are dissatisfied with the fit of your first shirt with us, please email us at hello@collaro.co within 10 days of receiving the shirt.
Each customer is entitled up to 2 adjustments (1 remake and 1 alteration) for your first shirt. Each alternation/ remake will take about 2 weeks to be completed.
We will update your pattern and save all adjustments in our archives for your convenient reordering in the future.
For your first alteration/ remake:
Singapore customers – We will send a complimentary courier to pick your shirt up and deliver the altered/ remade shirt within 2 weeks.
Overseas customers – Ship the shirt to us at your own cost but we’ll cover the return shipping cost.
For subsequent alteration:
Singapore and overseas customers – We’ll alter your shirt for free but you have to cover all shipping costs.
Please note that our Fit Guarantee Policy does not cover any style alteration. For instance, changing of collars/ cuffs etc will not qualify for complimentary alteration/ remake.

How does Collaro ensure that my measurements are consistent for future orders?

With your measurements, we create a pattern just for you. Whenever there are adjustments to your measurements, we update this pattern and store it in our archives. This ensures that you will always be able to achieve a consistent fit.

Fabric and Style Information

How can I view and feel the fabric?

You can either make an appointment to come by our office, or request for fabric samples online.
If you are requesting for fabric samples online, you can select up to 8 fabric samples at SGD 2 per sample. Browse the fabrics online, “Add Fabric Samples” to cart and checkout. We will mail you the fabric samples together with a coupon code of the same value to offset your next purchase.Please note that every coupon code is capped at SGD 16 (e.g. maximum of 8 fabric samples) and has a validity period of 1 month from the date of purchase.

Can I have special style requests?

If you have specific style requests, you can leave a note under the “Other Comments” section when ordering. We will do our best to accommodate to your requests.
We are able to do the following (and more): modify collar point length, collar rear height, collar band height. Change weight of interlining – hard or soft (default) create monogram at specific locations (e.g. ribs)
You can also email us at hello@collaro.co if you have any questions.

Other Information

How long does it take for a shirt to be ready?

Your custom shirt will be ready for worldwide shipping within 2 weeks.
If you need your shirt to be completed within 5 days, we offer an expedited service for a small upcharge. Get in touch with us at hello@collaro.co

What are the shipping costs?

For Singapore customers, delivery is $4. No charges if you self-pickup from our office.
For overseas customers, a flat SGD 20 shipping will apply for all orders.

How do I track my order?

When your order is ready for shipping, we will email you the tracking details.

What do I do if I receive an item that is defective or not what I ordered?

We do our best to ensure our products are of a high quality, and that the specifications are accurate before sending it out to you. However, if you happen to receive a damaged, defective or incorrect item, please send an email to hello@collaro.co